Do you have a question about your courses or your research? Communication is so important in genealogy in order to keep abreast of constantly evolving information. The same is true within The National Institute for Genealogical Studies. As a student of The National Institute, there are various ways you can communicate with us and your fellow students (see below).
We are here to help! We want all of our students to enjoy their learning experience. Please do not worry or fret over your courses by yourself. We are here to help you!
**** NOTE: Our social media accounts are NOT monitored regularly. If you need an answer quickly, please call us on the telephone. We can be reached at 1-800-580-0165, ext. #1 (North America). Please leave a message if no one answers. We will call back.
#1 By email to The National Institute
**** NOTE: When contacting us, please INCLUDE your FIRST & LAST NAME, and the full COURSE TITLE, including the COUNTRY, if it is a records course. It is also helpful if you include the module number and section title you are referring to. ****
i) firstname.lastname@example.org – for general questions;
ii) email@example.com – to advise us of broken links in your course materials and assignments — Please GIVE SPECIFIC DETAILS; i.e., provide the COURSE NAME, MODULE NUMBER, WEBSITE NAME, and URL.
iii) firstname.lastname@example.org – questions pertaining to your course exam.
#2 By email to a fellow student
When you view a fellow student’s public assignment SUBMISSION/ANSWER, and you would like to contact them about something in their posting, simply click on the envelope icon to the right of the student’s name. A new window will open where you can type your message. For privacy reasons, you will not see the recipient’s email address. They have the option to reply or not.
#3 Attend a Virtual Meeting
VIRTUAL MEETINGS ARE THE BEST PLACE TO COMMUNICATE with an instructor and fellow students. Anyone can participate! You do not have to be registered in the course to attend. When attending virtual meetings, please bring questions applicable to the topic being discussed.
Watch for our emails outlining upcoming virtual meetings dates and times. Or visit our website for the full schedule. Click on Information in the top menu bar, and then Virtual Learning Room for the full schedule.
#4 Follow The National Institute’s Blog
Go to our Blog website and scroll down. On the right-hand side of the page, you will see Subscribe to Blog via Email. In the text box, enter your email address and click on the Subscribe button. Once subscribed, you will receive an email each time we post an article. Each blog article includes a link to write a comment or share via social media. Look for these options at the end of each blog post.
#5 Follow us on Twitter
Once signed into your Twitter account, search for us on Twitter by our Twitter name @GeneaStudies. On our Twitter page, click on the Follow button to subscribe to our tweets. Not a member of Twitter? No problem, just go to Twitter and join. Membership is free.
#6 Follow The National Institute on Facebook
To follow us on Facebook, you must be a member. To join, go to Facebook and sign up. Find us on Facebook and click on the Like button on the top right of our page.
#8 Join a GenealogyWise group to communicate with your fellow students
Go to GenealogyWise and Sign Up. There are groups set up for each of The National Institute’s country streams; i.e., American, Australian, Canadian, Eastern European, English, German, Irish, Italian, and Scottish, as well as Methodology, DNA, Librarianship, Alumni, and First Timer FAQs.
#9 Follow GenealogyWise on Facebook
To follow us on Facebook, you must be a member. To join, go to Facebook and sign up. Find GenealogyWise on Facebook and click on the Like button on the top right of our page.
#10 Follow GenealogyWise on Twitter
Once signed into your Twitter account, search for GenealogyWise on Twitter by our Twitter name @GenealogyWise. On our Twitter page, click on the Follow button to subscribe to our tweets. Not a member of Twitter? No problem, just go to Twitter and join. Membership is free.
#11 Consultation with an instructor ($)
If you want to have a one-on-one consultation with an instructor, this can be arranged. Please email to request an appointment. When emailing, please provide some information as to what course, and some background details you would like to discuss so we can recommend a consultation with an appropriate instructor. The consultation with an instructor is available for a modest fee.
#12 Join your fellow students in the STUDENT LOUNGE Virtual Meeting
We have made a Virtual Meeting room available to our students once a month. Pop into the “Student Lounge” for a genealogy coffee break and talk family history with your fellow students. The time is yours to chat, ask questions, or just listen.
#13 “Message us” via any page on our website
When you visit any webpage on our website, at the bottom right of the page is a link to “Message us.” You will be asked to provide your email address along with your question. Please remember to include the COURSE NAME, MODULE NUMBER, and SECTION/ASSIGNMENT NAME. You will either receive a response in the message area or in an email.
Good luck with your studies and research!
Sue de Groot, PLCGS
National Institute for Genealogical Studies
To Subscribe to our email list and receive updates, send us an email.
For more information on the over 225 courses that we offer to our students, visit our website.
Visit our website for a complete list of online courses offered by The National Institute for Genealogical Studies. Check our Course Calendar here. List of Packages available here.
Follow us on Social Media: Blog, Facebook, Twitter, Pinterest.
*Note: Please be aware our social media accounts are monitored regularly, but NOT 24/7. If you have any questions, please contact the office directly.
LEADERS IN ONLINE GENEALOGY EDUCATION since 1997